FAQ
Setup fees
Embroidery...For
customers own logo's we
charge a £20.00 one-off charge
(up to 8,000st)
Once this is done it does not need to be
done again and is saved for any future orders.
If
your design is from our stock catalogue.
there is nothing to add for setup.
Screen printing...
there is a £20.00 charge
for the first colour and £10.00 per
colour thereafter.
Once
this is done it does not need to be done
again and is saved for any future orders.
Stock Logo
Catalogue Click
Here
How long will my
order take?
We try our very best to deliver your garments
within 10-15working days after the order
is taken. If a customer requires a sample
of the embroidery it is 10-15working days
from their approval of the sample. We are
invariably busier during the summer months.
(June-July-August) so it may be that some
garments take a little longer for delivery.
If you need them for a specific date please
let us know and we can give you a definite
answer if we are able to achieve you requirements.
We welcome you to email us at anytime whilst
your order is pending to track the estimated
delivery date.
Can I approve my design before
you start?
Yes, please request this when ordering and
we will send you a proof to review and approve
before we produce your order.
To take advantage of our free set-up offer
we ask that you have placed an order with
us and paid a deposit.
Do
I need to pay a deposit ?
Yes, we require a deposit of 30% of the
total order inc. the vat and then full payment
when you order is ready for dispatch.
Is there a minimum
or maximum order?
Yes..we have 6 for embroidery and
12 for screenprinting.
No
maximum order, from 6 to 60,000.
Quality?
We are very confident that our garments
are of excellent quality . If you are not
completely happy with the quality we will
do our very best to correct the problem.
What if my garments don't fit?
Each product comes with a size guide. This
is usually the relevant size chest (in inches)
in relation to S,M,L, XL..etc. Due to this
Merox can not replace any items.
Samples?
If you would like to see any of the garments
and embroidery before ordering please e-mail
sales@merox.co.uk with your request and
a representative will contact you with regards
to your requirements then send you the appropriate
garments. We do charge for samples however
we will then refund the amount once they
are returned or take the amount of any order
placed.
What if I would like an amendment
to my current logo?
That’s no problem just send us the
logo as an attachment using the facilities
available and make a note of any changes.
We will then send you a proof of your new
logo for you to approve before ordering.
Can you provide garments that are not featured
on your web-site?
Yes. We have an extensive range of garments
that are not featured on the web-site, please
contact with you requirements.
Postage
and Packaging inside the UK? (*not
including Northern Ireland)
The standard cost for every
order is £8.50 plus vat
Our my credit card
details safe?
We do not take credit card payments on our
site, we give you a quote first and call
you to confirm the order, then we take your
card details. Your details are not held
so each time you order we re-take your details.
We find this is the only way you can be
100% sure that your details are indeed safe.
Will my personal information be
shared with other parties?
No your information will only be used by
us.
What if I require
embroidery on a number of different positions?
The prices on the web-site are for 1 embroidered
logo on each garment. If you require more
than one logo we would advise you to email
us your order. We can then calculate the
cost and give you a final price. For extra
logo's from £3.50. Please contact
us for specific prices. It will depend on
the logo and quantity.
If you order your garments on-line and you
have stated more than one logo on each garment
we will show this on our quote to you.
What is my £20.00 charge
for digitizing for….
The charge for digitizing is for making
your artwork, which may be a picture or
letterhead etc. compatible with our embroidery
machines. This is a one off payment and
then your logo is stored for any future
orders. If in the event you would like your
logo on a disk in embroidery machine format
there is a charge of £50.00
Do you take all credit
and debit cards?
We take all major credit and debit cards
except American Express.
